Troubleshooting
The AI coach will not reply
Section titled “The AI coach will not reply”Check your credit allowance first. Each AI reply costs 1 credit (the app serves one model), and the allowance refreshes monthly: 5 on Free, 60 on PRO, 300 on ELITE. When the allowance is gone the coach stops replying until the next refresh or a plan change. See Plans, limits and AI credits.
A page spins and never loads
Section titled “A page spins and never loads”The app is limited to about 100 requests per minute per user by the platform it runs on. Opening several data-heavy screens in quick succession, or refreshing repeatedly, can hit that ceiling — and it usually looks like a spinner that never resolves rather than an error message.
Wait about a minute, then reload. If a single screen is reliably stuck for much longer, sign out and back in.
A CSV import was rejected
Section titled “A CSV import was rejected”Imports are capped at 1000 rows per file, and each row needs at least a date and an exercise name. Rows that cannot be read are reported back rather than silently skipped, so check the import result for the row numbers it rejected. See Limits and empty states.
Something else
Section titled “Something else”Use Support in the app to report it, or browse the in-app Help Center, which covers the same topics as these pages.
- Callout 1: Browse by topic
airon.coach · 
- Callout 1: Browse by topic
airon.coach · 